FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are the shipping costs?
Shipping costs depend on your location and the size of your order. You can view the shipping charges during checkout.
How long does shipping take?
Orders typically arrive within 10–14 business days. International orders may take longer.
What is your return policy?
We accept returns within 30 days of delivery for unused products in their original packaging.
How do I initiate a return or exchange?
Contact our support team with your order number, and we’ll guide you through the process.
Orders
Below are some of are common questions about orders
Can I modify my order after placing it?
Yes, you can update your order within 24 hours of placing it.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email.
What payment methods do you accept?
We accept credit cards, PayPal, and other secure payment options.
Can I place a bulk order?
Yes, we offer discounts for bulk orders. Contact us for details.
Products
Below are some common questions about our products
Are your plates dishwasher-safe?
Yes, most of our plates are dishwasher-safe. Please check individual product details.
What materials are used in your tableware?
We use high-quality ceramic, porcelain, and stoneware to ensure durability and style.
Can I order customized plates?
Yes, we offer customization options for bulk orders. Contact us for more information.