Privacy policy

Last Updated: 08/22/2023

This Privacy Policy outlines how TableGlow, the online shop (referred to as "Site," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit the website tableglow.info, use our services, make a purchase, or otherwise interact with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please carefully read this Privacy Policy. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, indicating the "Last updated" date, and any other steps required by applicable law will be taken.

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as detailed below. The collected information varies based on how you interact with us.

Aside from the specified uses, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of users or others.

What Personal Information We Collect The types of personal information we obtain depend on your interaction with our Site and use of our Services. "Personal information" refers to data that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You Information you submit directly through our Services may include:

Basic contact details: Name, address, phone number, email.
Order information: Name, billing address, shipping address, payment confirmation, email address, phone number.
Account information: Username, password, security questions.
Shopping information: Items viewed, added to cart, or wishlisted.
Customer support information: Information included in communications with us through the Services.

Some Service features may require you to provide specific information. You may choose not to provide it, but this may limit your use of certain features.

Information We Collect through Cookies We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include details about how you access and use our Site and your account, such as device information, browser information, network connection details, IP address, and other interaction-related information.

Information We Obtain from Third Parties We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. Examples include:

Companies supporting our Site and Services, such as Shopify.
Payment processors collecting payment information to process payments for your orders.
Online tracking technologies used when you visit our Site or interact with our Services or advertisements.

Any information from third parties is treated in line with this Privacy Policy. We are not responsible for the accuracy of third-party-provided information or their policies.

How We Use Your Personal Information We use your personal information for various purposes, including:

Providing Products and Services: Processing payments, fulfilling orders, sending notifications related to your account or transactions, managing your account, arranging shipping, and facilitating returns and exchanges.
Marketing and Advertising: Sending marketing communications, showing advertisements for products or services, and tailoring Services and advertising on our Site and other websites.
Security and Fraud Prevention: Detecting and taking action against possible fraudulent, illegal, or malicious activity. You are responsible for securing your account credentials, and we recommend not sharing them.
Communication: Providing customer support, improving Services, and maintaining our business relationship with you.

Cookies We use cookies on our Site, including those related to Shopify. For details on the cookies we use, refer to https://www.shopify.com/legal/cookies. Cookies enhance our Site and Services, remembering your actions and preferences, and running analytics to understand user interaction.

Most browsers accept cookies by default, but you can adjust settings to remove or reject cookies. Note that doing so may impact your user experience, affecting Service features and functionality.

How We Disclose Personal Information In specific circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Examples include:

Vendors or third parties performing services on our behalf (e.g., IT management, payment processing, data analytics).
Business and marketing partners, including Shopify, using your information in line with their privacy notices.
With your consent, or when directed or requested by you, disclosing certain information to third parties (e.g., for shipping or through social media widgets).

We have, in the past 12 months, disclosed categories of personal information to categories of recipients as outlined in the "How we Collect and Use your Personal Information" and "How we Disclose Personal Information" sections.

User Generated Content Our Services may allow you to post product reviews and other user-generated content. Such content is public and accessible. We do not control who accesses it, and we are not responsible for its privacy or security. Your publicly shared information may be viewed and used by other users.

Third Party Websites and Links Our Site may link to third-party websites. When visiting such sites, review their privacy and security policies. We are not responsible for the privacy, security, accuracy, or completeness of information on third-party sites. Information shared on public or semi-public platforms, including third-party social networking platforms, may be viewable by other users without limitations.

Children’s Data Our Services are not intended for use by children, and we do not knowingly collect personal information about children. If a child has provided personal information, contact us to request its deletion.

Security and Retention of Your Information No security measures are perfect. We cannot guarantee "perfect security," and information sent to us may not be secure during transit. Do not use unsecured channels for sensitive or confidential information.

Retention of your personal information depends on factors like maintaining your account, providing Services, complying with legal obligations, and enforcing contracts and policies.

Your Rights and Choices Depending on your location, you may have rights related to your personal information, including:

Right to Access / Know: Requesting access to personal information we hold about you.
Right to Delete: Requesting the deletion of personal information we maintain about you.
Right to Correct: Requesting correction of inaccurate personal information.
Right of Portability: Requesting a copy of your personal information and its transfer to a third party.
Restriction of Processing: Asking us to stop or restrict processing of personal information.
Withdrawal of Consent: If we rely on consent, the right to withdraw it.
Appeal: The right to appeal our decision if a request is declined.
Managing Communication Preferences: Opting out of promotional emails while still receiving non-promotional ones.

Exercise these rights on our Site or by contacting us. We will not discriminate for exercising these rights. Verification of identity may be required.

Complaints For complaints about how we process your personal information, contact us using the details below. If dissatisfied with our response, you may appeal or lodge a complaint with your local data protection authority.

International Users Your personal information may be transferred, stored, and processed outside your country, including in the United States. Staff and third-party service providers may also process your information in these countries. For European transfers, we rely on recognized mechanisms like Standard Contractual Clauses.

Contact For questions about our privacy practices or this Privacy Policy, or to exercise your rights, email us at support@tableglow.it.