Delete your data

Delete your WhatsApp data

Did you write to us on WhatsApp and want us to delete your data? Here is how. The same applies if you object to the processing of your WhatsApp data.

How to ask
• On WhatsApp: send "Delete data" (or say it in your own words) to +39 376 125 1833, from the WhatsApp account concerned.
• Or by email to support@tableglow.it with the subject "Delete data". Please tell us the phone number or the WhatsApp name you used to write to us.
It is free. You do not need to give a reason.

How we check that it is you
We only delete the data of the WhatsApp account the request comes from. If you write by email, we may briefly check back with that account on WhatsApp. We never ask for passwords or codes.

Deadline
As soon as possible, at the latest within 30 days of your request.

What we delete
• In our customer service system ("Desk"): your WhatsApp messages, the requests about them, your WhatsApp name, your number, the ID WhatsApp gave you, and our notes about them.
• The chat in the WhatsApp app on our business phone. If you would like us to keep it, for example for an ongoing order, just tell us.

What remains, and why
• Documents we must keep by law, for example invoices and order documents. We only use them for that purpose.
• What we need for an open complaint or a legal dispute. We delete it once the matter is closed.
• A short note about your request: when you asked, how (WhatsApp or email) and when we deleted your data. It contains no name, no number and no message text. It lets us prove the deletion. We delete it after 3 years.
• Internal logs of the Desk without your name, your number or any message text, for example a case number and the time of a change.
• At Meta (WhatsApp), which transmits the messages for us: at most 30 days, then Meta deletes them automatically. For your own WhatsApp account, WhatsApp's own rules apply (whatsapp.com/legal).
• Our AI assistant (ElevenLabs): your name and the status of your request may remain in its conversation logs for up to 7 days, and in ElevenLabs' backup copies for at most 30 days longer. ElevenLabs then deletes them automatically.
• Backup copies of our database: at most 8 days, then they are overwritten automatically.
• Your own copy of the chat on your phone. You delete it yourself in WhatsApp.
• Your emails to us, your customer account and your orders in our shop are separate. If you want them deleted too, please tell us.

If we cannot delete something
We will tell you why within 30 days. You can then complain to a data protection authority or go to court.

Confirmation
When everything is deleted, we will tell you the same way (WhatsApp or email). A person sends this reply personally; there is no automatic reply. If you write to us again later, a new entry is created.

More about privacy: https://tableglow.it/policies/privacy-policy